Designz3D Return Policy
We want you to love what you order. Designz3D accepts returns for refunds or exchanges, subject to the policy below.
Returns at a Glance
Standard Items — 30-Day Returns
You may return any standard (non-custom) Designz3D product within 30 days of delivery, for any reason. Items must be returned in their original condition with all parts included.
For returns that are not due to a quality issue or our error, a 10% restocking fee applies and original shipping charges are not refunded. Return shipping is the customer's responsibility.
Custom & Personalized Items
Custom and personalized items are made specifically for you, so they cannot be returned or refunded for change of mind, ordering by mistake, or because they are no longer needed.
We will make it right with a replacement or full refund if your custom item:
45-Day Quality Warranty
Every Designz3D product is covered against quality issues for 45 days from the date of delivery. This includes manufacturing defects, print or finish defects, and items that arrive damaged.
If your item has a quality issue, we will provide a replacement or a full refund, including shipping, at no cost to you. No restocking fee applies.
Request a Return (RMA)
Please fill out and submit the form below before returning the item. As appropriate, we will issue you an RMA number, and you need to mark it onto the package for the returned item, along with a copy of the original order information. We do not accept returned items for which an RMA has not been issued.
Return request received!
Thank you. We'll respond within 2–3 business days, and we're usually much faster. Please don't ship your item until you've received your RMA number.
- Request received
- We review your return
- You receive your RMA number
Need immediate attention? Please give us a call. You'll find our number on our contact page.
Go backShipping Your Return
Once you receive your RMA number, pack the item securely, in its original packaging where possible, to prevent damage in transit. Mark the RMA number on the package and include a copy of your original order information. Please use a shipping service that allows you to track the package.
Designz3D covers return shipping for quality issues and our errors. For all other returns, return shipping is the customer's responsibility.
Etsy, eBay & Amazon Orders
If you purchased from us through Etsy, eBay or Amazon, that marketplace's return process and policies may apply to your order. You can start a return through the marketplace, or submit the form above and we'll help you through the right process.
Applicable Countries
Returns are accepted from the following countries:
For quality issues on orders shipped to other countries, we will send a free replacement.
Inspection & Refunds
Once your return is received and inspected, we will email you to confirm whether your refund or exchange has been approved.
Approved refunds are issued to your original payment method. For non-defective returns, the 10% restocking fee is deducted and original shipping charges are not refunded. We may deduct an additional amount for missing parts or items returned used or damaged by the customer.
Exchanges
If an exchange is approved for a quality issue or our error, we will ship the replacement at no cost to you. For other exchanges, we will ship the new item after any applicable restocking and shipping fees are paid.
